Our Guarantee & Warranty - Servo Garage Doors Garland

The Servo Garage Doors Garland Guarantee

Since 2015, we’ve completed over 18,000 garage door jobs in Garland, and every single one ended the same way: with a written price before work started and a documented photo record when our technician left. That’s the guarantee. If we repair your torsion spring, replace your opener’s logic board, or install a new door, we stand behind the workmanship for 365 days under the Done Right Promise. If it’s not done right, we make it right. No fine print, no handshake deals, no “we’ll see what we can do.” It’s written down, and you get a copy.

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What’s Covered

• Workmanship for 365 days – If a repair we performed fails within a year of service, we return and correct it at no charge under the Done Right Promise.
• Written price before any work starts – Clause 1 of The Haven Standard means you approve a flat dollar amount and a written scope before our technician touches a single bolt. No surprises on the invoice.
• Documented photo record on every visit – You receive photos of what we found, what failed, and what we did. If we say a spring broke, you’ll see the break.
• All eight major brands serviced – LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. We carry parts for all of them on our trucks.
• Cleanup before we leave – Old parts, packaging, and debris come with us. Your garage looks the way it did before the repair, minus the broken part.
• Live phone coverage 24/7 – A real person answers emergency calls in Garland at 2 a.m. the same way they do at 2 p.m., and you get a named technician with an on-the-way text.
• Free Second Opinion – Bring us any written estimate from another company, and we’ll evaluate it against what your door actually needs. No coupon, no code, no obligation.

Our Satisfaction Promise

If something isn’t right, you call (469) 949-6806 and tell us what’s wrong. We schedule a return visit. Our technician arrives, looks at the work, and figures out what happened. Then we fix it. That’s the entire process, and it’s the same process we’ve followed since Marcus Deller started this company in 2015. We don’t ask you to prove anything beyond showing us the problem. We don’t charge a diagnostic fee to look at our own work. If the issue falls within the 365-day Done Right Promise, the repair costs you nothing. If it’s outside that window or caused by something unrelated, we give you a written price before touching the door, same as every other job we do. The point is simple: you shouldn’t have to argue with a garage door company to get a repair honored. You call, we come, we make it right.

What does “right” look like in practice? It means the door opens and closes without jerking. It means the opener stops when it should and reverses when it meets resistance. It means the springs are balanced to the door’s weight, not just close enough. If our work doesn’t meet that standard, we keep working until it does. That’s been the rule since day one, and it’s Clause 4 of The Haven Standard that puts teeth behind it: the technician photographs the failed part before quoting a replacement, so you’re never taking our word for it. You’re seeing it with your own eyes.

Before

After

Licensed & Insured Backing

Paperwork matters because garage doors are heavy and the springs that lift them are under enormous tension. A torsion spring snapping at the wrong moment can send a 150-pound door crashing down. We’re a licensed and insured garage door contractor in Garland, and that insurance exists for one reason: if something goes wrong on your property, you’re covered. We carry our own license and our own insurance as an independently owned business under The Haven Standard. The technicians we send to your home are background-checked and uniformed employees, not subcontractors we met that morning. When Marcus shows up at your door in Garland, the person standing there is the person accountable for the work. That’s the kind of backing no warranty document can replace.

We also keep records. Every job gets a documented photo record, and every customer gets a copy. If you ever need to prove what was done and when it was done, you have the evidence. That matters for warranty claims down the road, and it matters for your own peace of mind. We’ve been doing this in Garland for a decade, and our customers know that when Servo says something is covered, it’s covered.

The 365-Day Done Right Promise in Detail

Here’s exactly how the Done Right Promise works. When we complete a repair, the workmanship is covered for 365 days. If the same part fails or the same problem returns within that year, we come back and fix it at no charge. This isn’t a pro-rated warranty where the value goes down every month. It’s a full-year promise. If the issue is a different part or a new problem, we treat it as a new job and give you a written price before any work begins, per Clause 1. That distinction matters, and we state it plainly because you deserve to know the boundaries of what’s covered. We’ve found that customers respect honesty about limits more than vague promises of “total coverage” that evaporate when you actually file a claim.

The Done Right Promise also applies to installation work. If we install a new door or opener and something isn’t functioning correctly within the first year, we return and address it. The manufacturer’s warranty on parts like motors, logic boards, and door panels is separate and comes from the manufacturer, but our workmanship guarantee covers the labor and the installation itself. We’ll explain exactly which warranty applies to which component before you pay anything.

What Leaving Looks Like

We describe this to every Garland customer because knowing what you’ll receive makes the whole process calmer. When our technician finishes a job, you get three things. First, the written scope and flat price you agreed to before work began, now marked complete. Second, a photo record showing what was found, the failed part removed, and the new or repaired component in place. Third, a written warranty covering the workmanship for 365 days. These aren’t optional add-ons or things you have to request. They’re included on every visit, every time, going back to the founding rule Servo was built on in 2015: the customer sees the failed part before anyone quotes a replacement. You’ll never hear us say, “Trust me, it was broken.” You’ll see the broken spring with your own eyes.

Why The Haven Standard Matters

The Haven Standard isn’t a slogan. It’s a set of clauses that govern how we operate, and we cite them by number because numbers are checkable. Clause 1 requires a flat, written price and written scope before any work begins. Clause 4 requires photographic documentation of findings and completed work. These clauses apply to every job we do in Garland, from a simple limit switch adjustment on a Chamberlain opener to a full door replacement in Firewheel. Marcus Deller, as the owner, is personally responsible for making sure those clauses are followed. If a technician skips a photo or fails to get a signed scope, that’s a failure of the standard, and it gets corrected. That structure is why our guarantee isn’t just a paragraph on a website. It’s an operating procedure.

We’d rather tell you a job will take an hour than promise 20 minutes and show up late. We’d rather quote you $275 for a spring replacement and stick to that number than quote $199 and add fees. The guarantee isn’t a marketing tool. It’s how we’ve done 18,000 doors in Garland without ever changing the way we work.

Call Us With Questions

If you’re reading this because you have a garage door problem in Garland and want to know what it’ll cost, call (469) 949-6806. We’ll give you a written price before any work starts, and if you have an estimate from another company, bring it in for a free second opinion. The guarantee starts with a phone call and ends with a door that works.

Written by Marcus Deller, Owner at Servo Garage Doors Garland, serving Garland since 2015.